Refund policy
Laser Bear Industries – Refund & Return Policy
Last Updated: 6-17-2026
Thank you for shopping with Laser Bear Industries. We want you to be satisfied with your purchase. If something isn't right, we'll work with you to make it right. Please review our refund and return policy below.
1. How This Policy Applies
This policy has two parts:
- Sections 2–9 are our general return policy and apply to all customers.
- Section 10 (EU/EEA Consumers) and Section 11 (UK Consumers) set out additional statutory rights for customers in those regions and override the general sections wherever they conflict.
Nothing in this policy removes or reduces any right you have under applicable consumer law that cannot be waived by agreement. The statutory rights in Sections 10 and 11 apply regardless of the conditions, fees, or time limits in Sections 2–9.
2. Return Window (General)
You may request a return within 30 days of receiving your order. To be eligible under this general policy, the item must be unused, in its original packaging, and in the same condition you received it.
This 30-day courtesy window and its conditions are in addition to, and do not limit, the statutory rights of EU/EEA and UK consumers in Sections 10 and 11.
3. How to Start a Return
If your order shipped within the United States, you can start your return and generate a prepaid return label automatically through our returns portal at www.laserbear.net/returns.
For change-of-mind returns, the cost of this label is deducted from your refund; see Section 4. We cover the label cost for defective, damaged, or incorrect items.
For orders shipped outside the United States, our automated portal cannot generate a return label. Please contact us at support@laserbear.net with your order number and reason for return, and we will provide instructions for returning your item.
For any return, we will provide a Return Authorization (RA) number where applicable. We ask that you obtain one before returning an item so we can process it efficiently.
EU/EEA and UK consumers exercising their statutory withdrawal/cancellation right are not required to use the returns portal or obtain an RA number first. Your statutory route is set out in Sections 10 and 11.
4. Return Shipping & Fees (General)
For returns under this general policy:
- Defective, damaged, or incorrect items: We cover return shipping costs.
- Change-of-mind or non-defective returns: You are responsible for return shipping. If you use our US returns portal to generate a prepaid label, the label cost is deducted from your refund.
- For change-of-mind returns, original shipping charges and any stated processing fee are non-refundable, and a restocking fee of up to 10% may apply to opened, incomplete, or non-resalable items.
These fees do not apply to EU/EEA or UK statutory returns — see Sections 10 and 11. We do not charge a restocking fee, or withhold original standard shipping, on a valid withdrawal or cancellation.
5. Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed within 7 business days via your original payment method. Refund times may vary depending on your bank or payment provider.
For EU/EEA and UK consumers, refund timing follows the statutory deadlines in Sections 10 and 11.
6. Exchanges
We replace items if they are defective or damaged. If you need an exchange, email support@laserbear.net with your order number and photos (if applicable).
7. Non-Returnable Items
The following items are non-returnable under this general policy:
- Custom or personalized products
- Gift cards
- Digital downloads
- Items marked "Final Sale"
For EU/EEA and UK consumers, the statutory withdrawal/cancellation right still applies to discounted and "Final Sale" items. The only exclusions that apply to those consumers are the limited categories set out in Sections 10 and 11 (e.g. genuinely custom/personalized goods, and digital downloads where you expressly consented to immediate supply and acknowledged losing the right of withdrawal).
8. Damaged or Missing Orders
If your item is damaged in transit or goes missing, please notify us promptly — ideally within 7 days of delivery or expected delivery — so we can help. We will evaluate the issue and offer a resolution, including replacement, refund, or store credit.
Notifying us promptly helps us resolve things quickly, but for EU/EEA and UK consumers this is a request, not a deadline that limits your statutory rights. Risk of loss remains with us until you take physical possession of the goods, and your statutory conformity rights apply for the period required by law.
9. Policy Updates
We reserve the right to update this policy at any time. Changes take effect upon posting to this page and do not apply retroactively to orders already placed.
10. EU/EEA Consumers
This section applies if you are a consumer resident in the EU/EEA and mirrors Section 17 of our Terms of Service. Where it conflicts with Sections 2–9, this section and the mandatory law of your country of residence prevail.
10.1 Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason. This is separate from, and additional to, our general 30-day return policy.
- You have 14 days to notify us of your decision to withdraw, starting the day after you (or a nominated third party other than the carrier) take physical possession of the goods. For orders delivered in multiple shipments, this runs from possession of the last item.
- After notifying us, you then have a further 14 days to send the goods back.
To withdraw, inform us by a clear statement — using the EU Withdrawal option in our site menu or by contacting us at support@laserbear.net.
10.2 Refunds on Withdrawal
We will reimburse all payments received from you, including the cost of our cheapest standard delivery (we are not required to refund any premium you paid for a faster or upgraded delivery method). We will issue the refund within 14 days of being informed of your withdrawal, using the same payment method you used, at no fee to you. We may withhold the refund until we receive the goods back or you provide proof of return, whichever is earlier.
No restocking fee, processing fee, or "original condition / original packaging" requirement applies to a withdrawal. You are entitled to unpack and handle the goods enough to establish their nature, characteristics, and functioning.
10.3 Return Costs
You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning — we may deduct a corresponding amount from your refund, but we will not withhold the refund entirely on that basis.
10.4 Defective or Non-Conforming Goods
Separately from the withdrawal right, you have a statutory legal guarantee of conformity (a minimum of two years from delivery, and longer where your national law provides). Where goods are faulty, not as described, or otherwise non-conforming, we bear the cost of return and will repair, replace, or refund as required by law.
10.5 Exceptions to Withdrawal
The right of withdrawal does not apply to goods made to your specifications or clearly personalized, nor to other categories excluded by law (e.g. sealed goods unsuitable for return for health/hygiene reasons once unsealed, or digital downloads where you expressly consented to immediate supply and acknowledged losing the right). It does apply to discounted and "Final Sale" items.
10.6 Dispute Resolution
The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. This does not affect your right to bring a claim under the mandatory consumer law of your country of residence.
11. UK Consumers
This section applies if you are a consumer resident in the United Kingdom.
Under the Consumer Contracts Regulations, you have a 14-day cooling-off period to cancel your order without giving a reason, starting the day after you receive the goods, followed by a further 14 days to return them after notifying us.
- We will refund all payments received, including our cheapest standard delivery cost (excluding any premium delivery upgrade you chose), within 14 days of receiving the goods back or proof of return.
- You are responsible for the direct cost of return unless the item is defective.
- You may handle the goods to establish their nature and functioning; we may deduct for diminished value from handling beyond that.
Separately, under the Consumer Rights Act, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund, and we cover return costs.
To cancel, contact us at support@laserbear.net with your order number.
12. Contact
For questions, contact us at: support@laserbear.net
Thank you for supporting Laser Bear Industries!